Accessibility at Austin Concierge Therapy
We want our website, information, and services to be as accessible and usable as possible for people with disabilities.
Austin Concierge Therapy is committed to creating an experience in which people can access information, communicate with our office, and participate in services without unnecessary barriers. We recognize that accessibility needs vary from person to person, and we welcome the opportunity to help when something gets in the way.
Our Commitment
We work to make our website accessible to a broad range of visitors, including people who use assistive technologies or who have visual, hearing, motor, cognitive, sensory, or other disabilities.
As we develop and update this website, we aim to follow recognized accessibility practices and use the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA as a reference for improving usability and accessibility.
Accessibility is an ongoing process. Websites, technologies, and individual needs change over time, and we will continue to review and improve the experience where we identify barriers.
Accessibility of This Website
We work to support accessibility through practices such as:
- Clear heading structure and page organization
- Readable typography and strong visual contrast
- Meaningful link text and visible link states
- Keyboard-accessible navigation where possible
- Alternative text for meaningful images
- Forms and controls designed to be understandable and usable
- Responsive layouts that remain usable across screen sizes and when text is enlarged
- Reduced reliance on unnecessary animation or visual effects
Despite these efforts, some parts of the website may not work perfectly for every visitor, device, browser, or assistive technology.
If you encounter something that is difficult to access, we want to know about it.
Need Information in Another Format?
If information on this website is not accessible to you, we can make reasonable efforts to provide the same information through another method or format.
You may also contact us if you need assistance:
- Accessing information on the website
- Completing forms or paperwork
- Communicating with our office
- Using the client portal or other digital tools
- Requesting information in an alternative format
Tell us what you are trying to access and what would make it easier for you. You do not need to know the technical reason something is not working before contacting us.
Accessibility and Our Services
Accessibility extends beyond our website.
If you need an accommodation to communicate with our office or participate in therapy or another service, please contact us so we can discuss what would be helpful.
Depending on the situation, accommodations may involve communication methods, scheduling, physical access, sensory needs, technology, written materials, or another reasonable modification.
Because individual needs vary, we prefer to have a conversation about what will work best rather than assume what someone needs.
Report an Accessibility Barrier
If you experience difficulty accessing any portion of this website, please let us know.
When possible, it can be helpful to tell us:
- The page or feature you were trying to use
- What difficulty you encountered
- The device, browser, or assistive technology you were using, if relevant
- What would help make the information or service accessible to you
You are not required to provide technical information in order to ask for help.
We will make reasonable efforts to investigate accessibility concerns and provide the information or assistance you need through an accessible method.
Questions or Assistance
If you need help accessing something on our website or communicating with Austin Concierge Therapy, please contact our office.
We want asking for assistance to be simple. Tell us what you need, and we’ll help you find the right next step.